Listening is how we interpret what people are saying. Its completely different than hearing because you aren’t processing anything you are hearing. I am very guilty of this because there is a bunch of times where I am find that I am not listening to what someone is saying. i have missed important information that I needed to be listening to but didn’t because I wasn’t listening just hearing. Listening is an important part of communication because in order to communicate back to what someone was saying you need to be listening.